Privacy Policy
1. INTRODUCTION
Happy Paws & Sofa Snores ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy is required as a part of General Data Protection Regulation (GDPR) and outlines how we collect, use, disclose, and protect your information when you visit our website www.happypawssofasnores.com or use our services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. INFORMATION WE COLLECT
For the purpose of us providing our services, we may collect, store and process the following data about you:
Personal information:
· Any personal details you have given to us about yourself, such as your name, phone numbers, and e-mail address.
• Any details you have given to us about your dog, such as, his/her name, age, breed, colour, gender, temperament, behavioural traits, medical conditions etc.
• Any details of the services we have provided for you and your dog, such as dates of service provision.
Usage information:
· Information about your visit, including traffic data, location data, IP address, browser type, operating system, and other communication data.
Cookies and Tracking Technologies:
· Our website uses cookies and similar technologies to enhance your experience and gather information about visitor interactions with our website.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
· To provide and improve our services: We use your personal data in the following way:
· To offer you our services, respond to your inquiries and complaints, and manage your bookings and to contact you in an emergency.
· To ask you to review us
· For market research purposes
· Your name and contact number along with your dog’s name are also stored on our business phones, again to enable us to contact you for the above reasons. No other details are held on the phone about you and the phone is kept safe and secured by the available biometric security settings on the device.
· For communication: We may use your information to contact you regarding updates or news about our services, if you have consented to such communication.
· For legal and security reasons: To comply with legal obligations, protect our rights, and safeguard against fraudulent activities.
4. SHARING YOUR INFORMATION
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following situations:
· Service Providers: We may share your data with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.
· Legal Compliance: We may disclose your personal information if required by law or if we believe such action is necessary to protect and defend our rights, prevent fraud, or ensure safety.
· We do not share any customer data or information with any third parties for marketing purpose.
5. DATA SECURITY
We take data security seriously and have implemented suitable measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data is kept in an online database and are password protected. However, no internet-based service is entirely secure, so please take precautions when sharing your information online.
6. DATA RETENTION
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.
7. YOUR RIGHTS
Depending on your location and applicable data protection laws, you may have the right to:
· Access the personal data we hold about you.
· Request corrections or updates to your personal data.
· Request deletion of your personal data.
· Restrict or object to our processing of your data.
· Withdraw any consent you’ve previously provided for our processing of your data.
· To exercise these rights, please contact us at info@happypawssofasnores.com
8. THIRD-PARTY LINKS
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.
9. SOCIAL MEDIA
We use Facebook, Instagram and WhatsApp as social media platforms.
Under the malicious communications act 1998 section 1, we will not accept or tolerate any slander, malicious falsehood or defamation via social media outlets relating to any services provided.
10. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email or other means. Please check back periodically for updates.
11. CONTACT US
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Happy Paws & Sofa Snores
Last Updated: 15th August 2025
